Cancellation and Refund Policy

Deposits may be non-refundable once CHG or a third-party provider has reserved dates, blocked inventory, started coordination, or incurred costs.

Payments made for custom itineraries, special events, peak season reservations, private villas, boats/yachts, transportation, chefs, tours, wellness coordination, or third-party provider services may be non-refundable or partially refundable depending on the provider's policy.

Client-requested changes are subject to availability and may result in additional charges.

No-shows, late arrivals, early departures, weather-related preference changes, or unused services may not qualify for refunds unless otherwise agreed in writing.

If a third-party provider approves a refund, CHG will process the refund according to the provider's terms, minus any non-refundable fees, processing fees, administrative fees, or costs already incurred.

CHG is not responsible for cancellations or losses caused by weather, natural disasters, government restrictions, or other events outside our reasonable control. When possible, we make reasonable efforts to assist with rescheduling or provider-approved credits, but refunds are not guaranteed in these situations. See our Terms and Conditions, Section 6.

We strongly recommend purchasing travel insurance that covers cancellations, medical emergencies, delays, and other travel risks. CHG is not responsible for losses that could have been covered by travel insurance.

Because cancellation terms vary by property and provider, always check the specific written policy included in your proposal or invoice. If anything is unclear, contact us at info@caribbeanhg.com or via WhatsApp at +1 862 579 0217 before booking.