Terms and Conditions

Caribbean Hospitality Group LLC is a hospitality, concierge, travel planning, and business development company. CHG arranges, coordinates, and facilitates access to accommodations, private properties, luxury stays, transportation, boats, yachts, catamarans, tours, cultural experiences, destination events, wellness assistance, corporate retreats, and related services.

CHG may act as an intermediary between the client and independent third-party providers, including property owners, hotels, transportation providers, tour operators, boat/yacht operators, chefs, event vendors, wellness providers, local guides, restaurants, and other suppliers.

Unless expressly stated in writing, CHG does not own, operate, control, or directly provide all third-party services included in a client's itinerary or proposal.

All quotes, proposals, estimates, itineraries, and availability are subject to change until confirmed by payment and written confirmation from CHG.

Prices may vary based on season, dates, number of guests, property selected, provider availability, currency exchange rates, taxes, service fees, partner costs, special requests, and other operational factors.

The proposal does not guarantee availability until the required deposit or full payment has been received and the reservation has been confirmed in writing.

CHG reserves the right to correct pricing errors, availability errors, or clerical mistakes before confirming a service.

Payment terms will be stated in the client's proposal, invoice, estimate, payment link, or written confirmation.

Depending on the service, CHG may require a deposit, partial payment, or full payment before confirming the reservation.

The client is responsible for paying all applicable charges, including service fees, taxes, processing fees, provider charges, damage deposits, security deposits, late fees, additional guest fees, overtime charges, add-on services, and any costs caused by changes requested by the client.

Payments may be processed through third-party platforms such as QuickBooks, Stripe, bank transfer, card processor, or other approved payment systems. CHG is not responsible for delays, errors, holds, declines, or processing decisions made by third-party payment platforms.

By submitting payment information, approving an invoice, signing a proposal, clicking a payment link, or confirming services in writing, the client authorizes CHG or its authorized payment processor to charge the agreed amount.

If the client requests additional services, damages property, causes extra cleaning, exceeds agreed time limits, adds guests, requests last-minute changes, or incurs provider-imposed fees, the client authorizes CHG to invoice and collect those additional amounts.

CHG will provide reasonable explanations or documentation for additional charges when applicable.

Cancellation and refund terms vary depending on the property, service, provider, season, and type of reservation. See our Cancellation and Refund Policy for the full general policy, which applies unless a specific written cancellation policy is provided in your proposal or invoice.

CHG is not responsible for delays, cancellations, interruptions, or losses caused by events outside our reasonable control, including weather, storms, hurricanes, natural disasters, government restrictions, strikes, civil unrest, illness, transportation disruptions, flight delays, provider cancellations, mechanical issues, safety concerns, pandemics, or other force majeure events.

When possible, CHG will make reasonable efforts to assist with rescheduling alternatives, or provider-approved credits, but refunds are not guaranteed.

Many services offered through CHG are performed by independent third-party providers. These providers may have their own rules, contracts, cancellation policies, liability waivers, safety requirements, deposits, and refund terms.

The client agrees to comply with all provider rules and understands that CHG is not liable for acts, omissions, negligence, delays, cancellations, accidents, injuries, property conditions, service quality, or operational decisions of independent providers.

CHG will make reasonable efforts to work with reputable providers, but final responsibility for the actual performance of third-party services belongs to the provider.

For villas, apartments, boutique stays, hotels, historic homes, island stays, and other accommodations, the client agrees to follow all property rules, including check-in and check-out times, maximum occupancy, guest registration, noise restrictions, smoking policies, event restrictions, pool rules, security rules, and damage policies.

The client is responsible for damages, missing items, excessive cleaning, unauthorized guests, fines, penalties, or rule violations caused by the client or their guests.

Properties may differ in layout, décor, amenities, historic characteristics, access, internet quality, water pressure, local services, and surrounding conditions. Photos and descriptions are provided for reference and may not reflect minor changes in décor, furnishings, or provider updates.

Boat, yacht, catamaran, island, and water-related services are subject to weather, maritime safety rules, port authority rules, captain decisions, provider availability, and local regulations.

The captain, operator, or provider may modify, delay, reschedule, or cancel a trip for safety reasons.

The client and guests must follow all safety instructions. CHG is not responsible for injuries, accidents, lost items, seasickness, weather conditions, provider decisions, or risks inherent to water activities.

Tours, cultural experiences, transportation, restaurant bookings, private chefs, guides, and concierge arrangements may be operated by third-party providers.

Schedules, routes, inclusions, duration, and availability may change due to traffic, weather, local restrictions, provider decisions, safety issues, or client delays.

Late arrival by the client may reduce service time and may not result in a refund.

CHG may assist with hospitality coordination related to wellness, recovery stays, transportation, lodging, concierge support, and general assistance.

CHG does not provide medical advice, medical diagnosis, medical treatment, surgery, health services, or professional healthcare recommendations.

Any medical, dental, surgical, aesthetic, wellness, or healthcare decision is solely between the client and the licensed provider selected by the client. CHG is not responsible for medical outcomes, provider qualifications, treatment results, complications, or healthcare decisions.

The client is responsible for providing accurate information, including names, travel dates, number of guests, ages of children, special requests, accessibility needs, allergies, medical limitations, budget, identification requirements, and payment information.

The client is responsible for passports, visas, travel documents, insurance, vaccinations, permits, compliance with laws, and personal safety decisions.

The client agrees not to use CHG services for illegal, unsafe, abusive, fraudulent, discriminatory, or harmful purposes.

CHG strongly recommends that clients purchase travel insurance that covers cancellations, medical emergencies, delays, accidents, lost luggage, weather disruptions, and other travel risks.

CHG is not responsible for losses that could have been covered by travel insurance.

CHG makes reasonable efforts to keep website content, proposals, descriptions, photos, prices, and availability accurate. However, information may change without notice.

Photos, descriptions, amenities, and sample itineraries are for general informational and promotional purposes. Final details must be confirmed in writing.

Client testimonials, reviews, and endorsements must reflect honest opinions and may be edited only for clarity, length, grammar, or formatting without changing the meaning.

All website content, branding, logos, text, designs, proposals, itineraries, marketing materials, photos owned by CHG, documents, and business materials are the property of CHG or its licensors.

Clients may not copy, reproduce, distribute, modify, or use CHG materials for commercial purposes without written permission.

CHG may collect personal information necessary to provide services, including name, email, phone number, travel dates, guest information, preferences, payment-related information, and service requests.

CHG uses personal information to respond to inquiries, prepare quotes, coordinate services, process payments, communicate with clients, manage reservations, improve services, comply with legal obligations, and work with providers.

CHG may share necessary information with third-party providers only when required to arrange requested services. CHG does not knowingly sell sensitive personal information. Clients may contact CHG to request access, correction, deletion, or information about how their data is used, subject to applicable law.

See our Privacy Policy for full details, which is incorporated by reference into these Terms.

By contacting CHG through the website, email, phone, WhatsApp, social media, CRM form, or payment platform, the client authorizes CHG to respond through those channels.

The client agrees that written confirmations by email, electronic signature, form submission, proposal approval, invoice approval, WhatsApp confirmation, or payment may be used as evidence of acceptance.

To the maximum extent permitted by law, CHG is not liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of enjoyment, lost profits, emotional distress, missed flights, travel disruptions, provider failures, or third-party acts.

CHG's total liability for any claim shall not exceed the amount paid directly to CHG for the specific service giving rise to the claim, excluding amounts paid to third-party providers, taxes, payment processing fees, and non-refundable costs.

Nothing in these Terms limits liability where such limitation is prohibited by law.

The client agrees to indemnify and hold harmless CHG, its owners, officers, employees, contractors, representatives, partners, and affiliates from claims, damages, losses, costs, liabilities, or expenses arising from the client's actions, guest behavior, breach of these Terms, property damage, injury, illegal conduct, payment disputes, chargebacks, or violation of provider rules.

Before initiating a chargeback or payment dispute, the client agrees to contact CHG in writing so CHG may review and attempt to resolve the issue.

Filing a chargeback for a validly authorized payment, non-refundable service, completed service, or provider-imposed charge may result in additional documentation being submitted to the payment processor.

The client remains responsible for any unpaid balance, chargeback fees, collection costs, legal fees, or provider charges to the extent permitted by law.

These Terms are governed by the laws of the State of New Jersey, United States, without regard to conflict of law principles.

The parties agree to first attempt to resolve disputes in good faith through written communication.

If the dispute cannot be resolved informally, the parties agree that any legal action shall be brought in the appropriate courts located in New Jersey, unless applicable consumer law requires otherwise.

CHG may update these Terms from time to time. The updated version will be posted on the website with a revised "Last Updated" date.

The Terms in effect at the time of the client's confirmed booking or payment will generally apply to that transaction, unless required by law or otherwise agreed in writing.

Caribbean Hospitality Group LLC — New Jersey, United States

Email: info@caribbeanhg.com

Website: https://caribbeanhg.com

Phone/WhatsApp: +1 862 579 0217

By using our website, approving a proposal, requesting services, making payment, or confirming a reservation, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.